healthcare service

 

HealthCare Solutions

Shirazi Trading has an efficient service network throughout Pakistan providing as well as corrective services and maintenance to its valued customers through a team of foreign trained engineers.

 

Regular skill development programs for service engineers and other support staff ensure prompt and highest level of customer satisfaction

Our core service delivery comprises of:

• Installation of machines with following international and the standards set by principal
• Perform Preventative Maintenance to keep the systems free from errors.
• Keep the whole service network alive and Effective
• Maintain the Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Health care policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to          effective problem solving.
• May include training of clinical staff on designated equipment.

Important Contacts for Healthcare Service Delivery:

Head Office
Service Coordinator: Mr. Saifur Rehman – Cell# 0334-8283115
Saifur@stc.atlas.pk

South Region:
Service Coordinator: Mr. Mohammad Javed – Cell# 0333-3261425
mjaved@stc.atlas.pk

Central Region:
Service Coordinator: Mr. Muhammad Asif – Cell# 0342-4854931
masif@stc.atlas.pk

North Region:
Service Coordinator: Mr. Khurram Saeed – Cell# 0331-5124828
khurram@stc.atlas.pk