healthcare service


    HealthCare Solutions

    Shirazi Trading has an efficient service network throughout Pakistan providing as well as corrective services and maintenance to its valued customers through a team of foreign trained engineers.

     

    Regular skill development programs for service engineers and other support staff ensure prompt and highest level of customer satisfaction

     
    Our core service delivery comprises of:
     
    • Installation of machines with following international and the standards set by principal
    • Perform Preventative Maintenance to keep the systems free from errors.
    • Keep the whole service network alive and Effective
    • Maintain the Ordering and managing repair parts cycle times.
    • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records.
    • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
    • Maintaining tools and test equipment properly and ensuring they are calibrated.
    • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
    • Managing vendors’ service delivery processes in compliance with GE Health care policies.
    • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to          effective problem solving.
    • May include training of clinical staff on designated equipment.
     
    Important Contacts for Healthcare Service Delivery:
     

    Head Office
       Service Coordinator: Mr. Saifur Rehman – Cell# 0334-8283115
       Saifur@stc.atlas.pk
     
    South Region:
       Service Coordinator: Mr. Mohammad Javed – Cell# 0333-3261425
       mjaved@stc.atlas.pk
     
    Central Region:
       Service Coordinator: Mr. Muhammad Asif – Cell# 0342-4854931
       masif@stc.atlas.pk
     
    North Region:
       Service Coordinator: Mr. Khurram Saeed – Cell# 0331-5124828
       khurram@stc.atlas.pk